If a resolution cannot be reached in negotiation you can choose to escalate the case to arbitration. This will let our arbitration team look at evidence provided and decide how the funds should be paid.
Arbitration costs 5% of the disputed balance with a minimum of $25. This fee will come out of the SafePay balance.
To escalate to arbitration:
The respondent will have two business days to provide any addition evidence or comments before the case will be sent to our arbitrators.
Evidence to provide:
NOTE: Only screenshots will be accepted of communication. Text pasted into a text document will not be accepted.
Once a ruling has been reached it will be posted to Guru.com and the funds will be disseminated according to the ruling provided by the arbitrators. You will receive an email with the distribution of funds and a link to view the ruling.
To see your arbitration ruling:
NOTE: Pursuant to Section 6(B)(2) of the Guru.com Terms of Service, the arbitrators’ decision is final, binding and cannot be appealed.