The most common issue is you’ve forgotten your username or password. Recover your login information here or contact us if you continue to have problems
An agreement sets the payment terms (price, payment schedule, due dates, etc.) and is initially sent by your freelancer. You can learn more here.
Please check the agreement you accepted to check and see if autofunding it turned on. If autofunding is on, the system will automatically fund your job. Learn more about your agreement terms here.
No, posting a job is free. However, you can feature a job to give it more prominence, which costs $29.95. Beyond that, the only cost is paying the guru you hire.
If you’re trying to verify a payment method from a country outside of the U.S. we still require you to verify the method using the verification amount in USD. Please call your bank directly and let them know you’re trying to verify a payment method on a U.S. website and need the original verification amount in USD before it was converted to your currency.
You more than likely are using a bank account or a PayPal account associated with a bank account. We have to wait to be sure we receive this money before we apply it for you. We’ll send you an email when the money reaches your account, which usually takes 2-3 business days.
Your employer more than likely used a bank account or a PayPal account connected to a bank account to pay your invoice. We need to make sure those funds reach out–when they do your invoice will be paid and we’ll let you know. This takes 2-3 business days.
If you feel a job on our site is suspicious, let us know by reporting it. To report a job, view it, scroll down past the job description and click the “Report” button. If you feel the issue is time-sensitive, contact us directly.
The most common issue is you’ve forgotten your username or password. Recover your login information here or contact us if you continue to have problems.
No, creating an account is free. However, you can purchase a membership to get more perks. Learn about our membership levels here.
We do not have a downgrade option. However, you can safely allow your membership expire and you’ll go back to a free membership. Letting your membership expire will not affect your profile or stats on the site.
We process all freelancer transfers by Noon ET Monday-Friday. However, depending on what type of account you transfer to it could take up to 5 business days to reach you. Learn more about transfer methods.