Entering Negotiation

Negotiation is only possible if there are funds in SafePay and one of two things happen:

  • You dispute a SafePay refund request that an employer sent you.
  • An Employer disputes an agreement-based invoice that you’ve sent.

When in negotiation, communication will continue between the two of you via the dispute page.

Accessing the dispute page:

  1. Log into your account.
  2. Click the “Payments” tab at the top of the page.
  3. Find the invoice in dispute.
  4. Click on the invoice to view it.
  5. Click “View Dispute”.

It is up to the two parties to decide how to move forward or divide up the funds.

Ending a dispute by proposing a resolution:

  1. Click “View Dispute” next to the appropriate invoice in the
  2. “Invoices” section of your dashboard.
  3. Click “Resolve Dispute”.
  4. Choose your proposed resolution and click “Send to Employer”.

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