Negotiation is only possible if there are funds in SafePay and one of two things happen:
- You dispute a SafePay refund request that an employer sent you.
- An Employer disputes an agreement-based invoice that you’ve sent.
When in negotiation, communication will continue between the two of you via the dispute page.
Accessing the dispute page:
- Log into your account.
- Click the “Payments” tab at the top of the page.
- Find the invoice in dispute.
- Click on the invoice to view it.
- Click “View Dispute”.
It is up to the two parties to decide how to move forward or divide up the funds.
Ending a dispute by proposing a resolution:
- Click “View Dispute” next to the appropriate invoice in the
- “Invoices” section of your dashboard.
- Click “Resolve Dispute”.
- Choose your proposed resolution and click “Send to Employer”.